Shipping & Return Policy
Willow’s promise is that each piece is made to order. In order to keep this promise, please allow for 1-2 weeks of production time before items are shipped out.
- Can I receive my jewelry within less than a week? Yes you can!
- Can I receive my jewelry next week, for free? That’s right!
There are plenty of shipping options fit just for you:
- Standard Canadian Shipping & Handling on orders over $200 CAD (before tax): 3 to 7 business days | FREE
- Standard Canadian Shipping & Handling on orders under $200 CAD (before tax): 3 to 7 business days | $10
- Xpresspost Canadian Shipping & Handling: 2 to 3 business days | $17
- Standard Shipping to the United States: 5 to 7 business days | $15
- Standard International Shipping (outside of Canada and the United States): 12+ business days | $40
Sometimes things just aren’t meant to be, and that’s okay! We offer a full refund within 10 days of receiving your order.
We’re confident the perfect piece is out there for you, so exchanges or online credit are available within 60 days of receiving your order.
Customers are responsible for shipping costs for returns & exchanges, unless the item arrived damaged or the item is incorrect. Items can also be hand delivered at our Head Office: 835 St Clair Avenue West, Toronto Ontario, M6C1C2
*Personalized pieces are not eligible for returns or exchanges.
We get it, accidents happen. In the chance that an item requires a repair, please contact us and we will work to fix it ASAP. As with each item, each repair is handled uniquely, but please treat your fine jewelry piece with care.